Last updated: June 22, 2022
How you’re protected from surprise medical bills under the No Surprises Act.
Sometimes where and from whom you get health care is out of your control. Like when you need emergency care, or an out-of-network provider is involved in your care without your choice. When this happens, the No Surprises Act may apply, and when it does, you won’t have to pay more than your copay, coinsurance, or deductible.
A: When you receive health care services, you may owe copayment, coinsurance, or deductible. If an out-of-network provider is involved in your care, you may owe these costs and face additional costs—or even the entire bill.
This is in part because out-of-network providers sometimes bill you for more than your health plan determines it and you (through your copayment, coinsurance, or deductible) should pay. This bill is called a surprise bill or a balance bill. Network providers don’t do this. Out-of-network providers sometimes do.
An out-of-network provider is one that has not signed a contract with your health plan. Out-of-network providers service rates are likely higher and may not count toward your deductible or out-of-pocket limit. That’s why it’s best to visit network providers whenever possible. Find them anytime at your online member website, or mobile app.
A: You’re protected from surprise bills when you receive:
And, for the above services, your health plan must ensure your cost-share (in other words, your coinsurance, copay, deductible):
*Ancillary services include services related to emergency medicine, anesthesiology, pathology, radiology and neonatology; certain diagnostic services (including radiology and laboratory services); items and services provided by other specialty practitioners; and items and services provided by an out-of-network provider if there is no in-network provider that can provide that service.
Remember: Out-of-network providers may not ask you to give up your protections against surprise billing, and you are never required to do so.
A: In these situations, you are only responsible to pay your copay, coinsurance, or deductible that would have been charged if you had seen a provider in your plan’s network. That means, you should not get—and, if you get, you do not need to pay—a balance or a surprise bill from an out-of-network provider.
A: Choosing to visit an out-of-network provider or facility under different circumstances means you may face paying the entire bill, because providers are generally not prohibited by law from sending you a surprise bill. That’s why it’s so important to stay in your network whenever possible.
A: We’re here for you. If you have questions about a provider’s network status or you believe you’ve been wrongly billed, please contact the No Surprises Help Desk: 1-800-985-3059
Visit www.cms.gov/nosurprises for more information about your rights under federal law.< Back to Careers page